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·
Types of disability
·
Legislation & requirements of DDA 1995
·
Your responsibilities
·
How you should respond
·
What are reasonable adjustments?
·
What is a physical feature?
·
Auxiliary aids and services
·
Codes of Practice
·
Rights of access
·
A DDA Policy
·
DDA Access Audits
·
Practical
Suggestions
·
Approaching
and entering
·
Moving
around
·
Using
facilities
·
The importance of training
·
How to
address and speak to the disabled
·
Summary
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